June 4, 2010

Will The Real Henry Blodget Please Speak Up

Henry Blodget in September 2009 September 2009Henry Blodget in June 2010 June 2010

On the left, above, is the photograph of Henry Blodget used with this September 2009 article in which he complains about GMail. Look at that photo. Obviously a miserable man, defensive, slumped, living in a world of bad lighting. But yesterday, when he wrote to complain about GMail again, the Business Insider published his new photo on the right. Look how his skin has smoothed. He's let his hair grow and gotten some professional advice on how to cut it. He's obviously happy and feeling open to our glorious future, wherever it will lead.

His complaints about GMail started with the fact that he preferred Yahoo mail, but it's so extremely broken he had to walk away. Indeed, has anyone else noticed that over the last couple of years Yahoo has repeatedly taken some feature that functions decently and tossed it out entirely while saying that they are developing a replacement super-duper feature that sounds like a copy of some GMail feature? The "upgrade" process lumbers along fitfully for a few months with broken parts of the new feature implemented for some users. Eventually you realize that Yahoo isn't talking about the upgrade anymore and that they appear to have abandoned the "feature" in its broken, half-implemented state that is far, far worse than the simple old feature was.

I think everyone would agree that Yahoo is really good, except for all the broken parts lying around that keep getting in the way.

Mr. Blodget's main complaint about GMail is the "conversation" format. While I agree that it took a little getting used to, I stopped considering it a "problem" after about a week. I encounter a lot of different interfaces on the internet, and I would expect that Mr. Blodget (who seems to be very active in the real world) would too. Sometimes new information is at the top, sometimes at the bottom. Some interfaces hide low-rated information. You figure it out as you go along and deal with it. It's not as hard, for example, as learning to put the adjective after the noun in a Romance language, which isn't very hard either.

He complains about having to scroll down through so many messages to reach the end of a conversation. But GMail collapses old messages in a conversation, so that the distance you have to scroll is zero or not very far.

In this month's article, even though he appears to be happier and healthier, he still has the same complaints about GMail. He adds the complaint that he can't find the email he's searching for. That I don't understand. Mr. Blodget agrees with me that Google does search very well, and that search works well in GMail too. If you know how to Google, you know how to find the message you're looking for in GMail.

He asks for two changes to GMail: first, that they provide a button that allows him to switch the view to the traditional email view. Second, that they hire "a truly excellent product person--an Apple-quality product person--to drive consumers wild with love for the company's products." Sorry, Steve Jobs is busy right now. From a consumer point of view, what's the first, biggest difference between Apple and Google? Moo-lah. Everything from Apple is for sale. Everything from Google is free. I guess if Google started charging Apple's prices for upgraded features we'd start seeing some truly astonishing things. Certainly that would include frickin' sharks with frickin' laserbeams attached to their frickin' heads.

Mr. Blodget says he would welcome a free email system that is rumored to be coming from Facebook! Obviously, he's insane.

permalink | June 4, 2010 at 07:37 AM | Comments (0)

May 21, 2010

Google Today

Google Pac Man
Insert Coin.

permalink | May 21, 2010 at 12:23 PM | Comments (0)

May 20, 2010

Google TV Announced - it's a box

Or, it'll be a box at first, but then TV manufacturers will build it in.

Here's the official long text announcement. Sign up to get more information here.

Logitech will make the box. Sony is going to make a TV with Google built in. Best Buy is going to do something - probably misinform consumers about sell the box.

permalink | May 20, 2010 at 10:04 PM | Comments (0)

May 8, 2010

Das WePad → Das WeTab

Somehow word of the WePad totally missed me, which is just as well, because now it's the WeTab. "WePad" does sound like a name Apple might like to use for some super-collaborative version of the iPad, so maybe the attorneys talked to each other.

Pre-orders for the WeTab began on April 27 and full scale real hardware release is scheduled for July in Germany. "There's no word of an international release at present." I don't know if European laws allow a product like this to be restricted to only Germany, but even if you can buy it in Spain or the U.K., you won't be able to buy it in the U.S. You'll need to have a friend in Germany buy one for you if you can't wait. I wonder if neofonie will be placing a "lifetime limit" on how many one can purchase.

Some specs:

  • 1.66GHz Intel Atom N450
  • 16 GB flash storage
  • WiFi and Bluetooth
  • 1.3 MP camera - I can't see it in any of the photos, but it's called a "webcam" so that means it should be on the front, facing the user, not on the back like on an iPhone
  • 11.6 inch display, 1366 x 768, full 1080p HD
  • HDMI port
  • Standard SIM Card slot
  • Two USB ports
  • SDHC card reader
  • Flash, Adobe AIR, multitasking
  • 6 hour battery life
  • 288 x 190 x 13 mm, 800 grams (iPad is 680 grams)
  • €449 ($572 today)
  • Or, for €569 ($725) you can upgrade it to the 3G model with 32 GB which weighs 850 grams.

It doesn't run the Android OS, but will run Android apps. Here's a site that describes an April 12 press conference at which a running WeTab was displayed. Midway through the press conference, however, the WeTab revealed that it was actually running Windows in that iconic way that Windows has of identifying itself: the Windows error message. I wonder if Microsoft does that to protect copyright. Ultimately the device is supposed to run the "WeTab OS."

The WeTab will be manufactured by Pegatron, a Taiwan based company, but they have facilities in good ol' "Red China," so the working conditions are probably the same as any other electronics manufacturer.

permalink | May 8, 2010 at 08:19 AM | Comments (0)

April 1, 2010

Topeka Traffic

Ron's Log is experiencing a huge surge in traffic today as people are finding this particular post while they are searching for this.

permalink | April 1, 2010 at 11:40 AM | Comments (8)

March 16, 2010

Opera (it's a browser) Final Versions For Mobile Phones

Final versions of Opera Mini 5 and Opera Mobile 10 (they're browsers) released today.

Download here.

Ron's Log has been using the desktop version of Opera (always has been a browser) since god knows when. More than 10 years, I guess.

permalink | March 16, 2010 at 03:12 PM | Comments (0)

March 14, 2010

I'm From The Government And I'm Here To Help You

A little news article saying that the FCC has released a broadband speed measurement tool and it points to broadband.gov. There you are asked to provide the FCC with the address of your location before you can run the speed test. You can lie to it. I did. Then it runs the speed test, giving download and upload numbers. A few seconds later on my Mac I got an alert that broadband.gov was attempting to install an applet on my computer. Don't know if Windows users get a similar alert. I had no trouble clicking the "No" button.

All of that provided by your helpful government.

Or, you can just go to Speakeasy speedtest, click the nearest big city listed, and it measures your speed without asking for personal information and without installing anything on your computer. Free.

permalink | March 14, 2010 at 11:34 AM | Comments (0)

January 12, 2010

Google Streetview Ads

Google is working on technology that will permit them to sell advertising and insert it directly into Streetview. They might replace a billboard's ad with some paid ad, or the windows of a shop might be replaced with an ad for some of the shop's products. Ladies of the street might be able to pay to have their phone number displayed, in those places where streetwork is legal.

permalink | January 12, 2010 at 11:57 AM | Comments (0)

December 29, 2009

Errors and Corrections

Regret The Error offers a year-end round-up of media errors, corrections and fact checking. At the same time that professional fact-checkers are being laid off, the web has allowed amateur fact-checkers to flourish.

You may already know about an interesting example of that from TMZ and the Smoking Gun. Yesterday TMZ published this photo with a story saying that the obviously gay man reclining on board the ship and ignoring the cavorting naked babes "appears" to be John F. Kennedy (the one who became President) in the mid-1950s.
Not JFK on boat with naked women from TMZ

Quick as a bunny, The Smoking Gun let the world know that TMZ had been fooled by a photoshopped image from a November 1967 Playboy photo spread. TMZ acknowledged the error.

The Regret The Error article links to this article at Columbia Journalism Review which addresses the subject of unpublishing. Unpublishing works both ways. There are requests made to publishers to unpublish a story because the requestor doesn't like the story for some reason. Here at Ron's Log I've been asked to unpublish a couple of things because the subject didn't like what I had written. Neither said I had made any errors; they just didn't like being written about. I did not remove the postings.

The other side of unpublishing happens when the publisher deletes a story rather than correct or update it. The Desert Sun does this routinely. They rush an error-filled story to publication. Readers point out the errors. The Desert Sun republishes the story incorporating the corrections, and maybe revising the headline, under a new URL without acknowledging the errors. Well, maybe they acknowledge errors about 1% of the time. At least a couple of times the Desert Local News has deleted articles rather than making corrections to errors pointed out by readers.

Ron's Log welcomes (begs even!) reader-submitted corrections. If it's more significant than a mere typo or spelling error, I'll acknowledge it in some form when I make the correction. I am embarrassed to discover spelling or even grammatical errors in old postings on Ron's Log that no one ever pointed out.

Regret The Error continues with a long, long list of amusing corrections from this past year. From the Guardian:

A reply to a question in Notes & Queries yesterday recommended purchasing lion and tiger urine from Chester Zoo to stop neighbourhood cats from urinating in a vegetable patch (G2, page 17). Chester Zoo would like to forestall requests for its big cats’ urine: it asks us to make clear that it does not in fact sell either tiger or lion urine. Many years ago the zoo sold elephant dung, but it no longer does.

permalink | December 29, 2009 at 11:13 AM | Comments (0)

December 28, 2009

Metametametametareview of 2009


It's Ron's Log pointing out a YouTube video of a Google Wave review of webstuff from 2009. [I go back and add one more "meta" to that title]:

permalink | December 28, 2009 at 03:36 PM | Comments (0)

December 17, 2009

The Story Of Mr. Splashy Pants

permalink | December 17, 2009 at 08:54 AM | Comments (0)

December 13, 2009

Enjoy The Honeymoon

An anonymous best man has set up a device under the honeymoon bed of an anonymous newlywed couple that tweets every time they get in the bed. Here's the Twitter account. The honeymoon is going on now, as I write, and we all know honeymoons don't last forever.

permalink | December 13, 2009 at 09:55 AM | Comments (0)

December 12, 2009

Chrome

Google's Chrome (it's a browser) recently became available for the Mac. I've installed and given it a little try. It must be standards compliant, because the stuff that doesn't work in Opera also doesn't work in Chrome. A reassuring consistency.

A page of recommended Chrome extensions.

How to get extensions to work on the Mac version of Chrome.

permalink | December 12, 2009 at 08:58 PM | Comments (0)

December 3, 2009

Pompeii Streetview

Google has added the ruins of Pompeii to streetview.
Pompeii on Streetview

permalink | December 3, 2009 at 10:23 PM | Comments (0)

October 28, 2009

15 Years Together

Yesterday was the 15th anniversary of the first web banner ad. The first advertisers were MCI, Volvo, Club Med, 1-800-Collect, Zima and AT&T. Some of those advertisers didn't even have websites yet, so they had to be created. Clicking a Volvo ad simply led you to a questionnaire. One of the original banner ads had a 78% click-through rate.

permalink | October 28, 2009 at 12:35 PM | Comments (0)

October 27, 2009

Jon Stewart Explains "Net Neutrality"

And John McCain's opposition to it.

From Here to Neutrality
www.thedailyshow.com

permalink | October 27, 2009 at 11:45 AM | Comments (0)

October 11, 2009

Updating and Correcting Google Maps

Article here, or easy video below.

permalink | October 11, 2009 at 10:04 PM | Comments (0)

September 28, 2009

Catching Up With YouTube

If you're one to avoid YouTube, take four minutes out of your life and catch up.

permalink | September 28, 2009 at 09:58 PM | Comments (0)

August 27, 2009

A Counter-Trend

Woofer - similar to Twitter, but it requires a MINIMUM of 1,400 characters before it will allow you to post. The result can be deep, thoughtful essays, such as this one:

Lameloise was the first 3 michelin star restaurant we visited. Rightly or wrongly the Michelin ratings raise our expectation of the dinner and we expected the dinner to rank with the most memorable meals we have had in other establishments. After taking into consideration the amuse bouche (there were 2) and the pre dessert in 2 parts, we were effectively having a 10course meal. My first issue is the sheer amount of food served. Bythe time I have my pigeon, i could no longer savour the delicate flavour of the dish. I think a gastro meal should be clear and distinct from a gourmand meal which did not happen that night. At Lameloise, the quality of produce and the flawlesssness of execution is without doubt. You know you are tasting very high calibre produce the moment it hits your mouth. I has also never tasted such perfectly cooked langoustine and lobster. Execution was truly flawless. The service was also excellent. They had a cheese trolley of over 20 different types of cheese and the waiter was able to fully articulate the origin, texture and strength of his recommendation. The same waiter also cooked my crepe suzette in front of our table. Yes, it was the best crepe suzette I have ever had - there is a terrific balance of syrup and grand marnier and the crepes maintained its texture and flavour, much unlike the oversoaked crepes you typically get when you order this dish. In spite of the produce, execution and excellent service, two areas stood out and marred our experience. The wine pairing was mediocre beyond belief, unacceptable for dining at this level and a crime in the middle of Burgundy. The chardonnay was sharp and acidic, the pinot noir was flat and dull. Both wines did not complement our meal. They left no impression whatsoever and could not match the dishes served. The other peeve was the innovation and creativity demonstrated in their amuse bouche did not cross over into any of the dishes. The dishes served in the actual menu remained conservative, traditional french cuisine. It is a pity. It's safe to assume a lot of people who dine at such a restaurant are foodies who have eaten at numerous restaurant and many of them french ones. As such, flawless execution of a dish you have encountered countless times can bring a smile of relief, comfort and satisfaction; it however cannot fan ones passion for fine cuisine, trigger deep joy to leave a lasting impression. Alas, that is my big regret. I think I will soon forget this meal as it will blend into the one of many good french restaurants we have patronised

permalink | August 27, 2009 at 02:35 PM | Comments (0)

June 23, 2009

Let's Do The Time Warner Cable Dance Again!

I have spared you the story of my latest day-to-day, blow-by-blow struggle to, once again, achieve reliable internet service from Time Warner Cable. But now we seem to have restored full function, so maybe the story is over (no guarantee).

History

Basically, it's been about six months since the last time Time Warner Cable's internet service went to hell. That time they put my modem "on probation" to try to detect what they like to call "intermittent problems" that caused it to spontaneously reboot frequently. After that I had no problems, and I thought it was like when you take your car with a mysterious malfunction into the mechanic and the malfunction refuses to come out and show itself in front of the mechanic. But who cares. The internet connection was working; they didn't call me and I didn't call them.

But six months go by, and the pattern is pretty well established now that about every six months (give or take a couple) their system starts to go to hell again. Late last month I noticed occasional brief slowdowns. The symptom that would catch my eye would be trying to open several pages in my browser and seeing them all hanging simultaneously. All making zero progress. In my experience, two things usually cause this problem for me: (1) the modem has crashed and is rebooting (but a quick glance over at the modem showed me that was not the problem, and the pages were now starting to load); or (2) problems with the DNS. I'm still using OpenDNS, so DNS problems at TWC shouldn't trouble me. Still, the problem continued and worsened. I was sure the modem was crashing and, indeed, I finally caught it in the process of reconnecting.

Called TWC on Saturday, May 30; phone was answered immediately, and they promised me a technician the very next day, Sunday afternoon! Well, this was exemplary service, so I was very optimistic we were going to get this fixed fast.

First Tech

Sunday afternoon my favorite TWC tech shows up. Not only is he knowledgeable and polite (well, they're all excessively polite), but extraordinarily easy on the eyes and he is often the one who ultimately fixes my problem...with internet service. The great thing was he remembered my whole case history, and pretty much knew what was up before he came in the door. He recalled that after putting my modem on probation back in January, they DID detect a problem arising from their equipment and fixed that. He says the stresses and strains of the desert heat, dust and wind eventually destroys whatever they put in. I mentioned the new police cameras the city is going to get, telling him that they were to be equipped with solid-state air conditioners, and did TWC use anything like that? He said they had tried them, but the air conditioners themselves fail after a year or two. He lives in the county just outside Desert Hot Springs and hadn't heard about our police cameras, but wished us the best of luck with them.

He hooked up his meter to my line in the house and saw variations in the signal that would cause a modem to crash. He also climbed the pole in back of my house, as he has done before. I don't know exactly what he does up there, but I assume he's looking for something loose or obviously broken where I connect into the overhead line. His conclusion was that the source of my problem was the same (more or less) as before, and he would put in a work order to those technicians who go and find broken stuff out along the lines and they would fix it. I told him that the modem was reconnecting much faster than it had been when the problem had come up six months before. He said that was only because I'd spotted it early, and that if ignored it would eventually get worse. He said to give them three days to do their repair. It was Sunday, so I said that if I saw the modem crash any time after Wednesday I'd be back on the phone.

Things went along well enough until June 11 when things really went to hell. For a couple of hours it was nothing but crashes. The modem would take a long time to reconnect, often re-crashing before reconnecting. When it would connect, it would stay up only for 10 to 15 minutes before crashing again. So I called TWC again. Interestingly, their records showed the visit from the technician on May 31 who described it as an "intermittent problem," but they had no record of a subsequent work order. It's hard for me to believe that Mr. Charming TWC Cable Man stood here and lied to me, so maybe their system glitched and dropped the work order. But that's not for me to figure out. The result was simply that NOTHING had been done, and the technician's prediction that things would get worse had come miserably true.

Second Tech

TWC promised me a technician the very next day. He arrived in the afternoon, looked familiar, scanned around my living room for a moment and said "I've been here before!" Well, if there's a Desert Cities TWC technician who hasn't been to my house, I'd be really surprised. He had been called in when I was having problems with internet and TV simultaneously. That was a couple of years ago, I think.

One question this tech asked me was whether my neighbors were having trouble with their internet service or TWC VOIP phone service. TWC is asking ME that?! I just told him I don't talk to my neighbors, but thought to myself that if I did talk to my neighbors, we would have to talk through a lot of subjects before I ever asked them if they use TWC internet or phone service.

My earlier tech (the one who broke my heart) had told me the usual pattern on my block is that I will call in the problem first, and neighbors with phone service will begin to report it later.

Today's tech confirmed that there was no record of any work order after the previous tech's visit. He didn't know my whole history, so he goes through all the steps to try to find a problem here in my house. But I've got a new modem and new wire all the way from the modem up to the pole, so of course there's nothing to find here. He went out back and eyeballed the pole and I told him that the previous tech had climbed up there. He said there was nothing to be learned by climbing a pole. Well, okay, whatever you say. Maybe he should pass the word up through channels to TWC, because I've had a lot of techs climb my pole, and TWC could probably get lower worker's comp insurance rates if they cut that out.

He did look at the connection box up on the pole with binoculars. He told me the signal strength up on the pole was "20." I think, technically, that means "-20 dBmV," but somebody who knows better will correct me, I'm sure. At the house (or at the splitter? I don't recall) it was "6," I think he said. He thought the signal was too hot, so his proposed solution was to change the splitter so that only 25% of the signal went to the modem, the rest going to the TV (the usual splitter does it 50/50). I remember they did this once before when the signal was hot. It's a temporary fix, because they do go out and try to find what's failing and causing the hot signal. Eventually they find and fix it, but don't come back to give me a 50/50 splitter, meaning now my signal is weak (or "cool?").

This particular tech didn't seem nearly as sharp as a my favorite guy. As he was explaining how the filters drop the signal from 20 to 6-something he was doing arithmetic in his head and had to ask "8 take away 2. What is that?" We agreed that it was 6. I didn't even need a sliderule.

He stood in my backyard while he had a long conversation with his supervisor on the phone. It was clear he had no idea what the problem was, or how to fix it. He and his supervisor debated what to throw at the wall to see if it would stick. The super came up with a ridiculous solution: replace the wire from my house up to the line on the pole. That had been replaced (at their expense) some time in just the last two years. If their underground wires fail in that short a time, they've got some real problems. Fortunately, while the tech stood here and explained the wire replacement thing, and I explained that I thought that was a waste of time, my modem began crashing and re-crashing. That was good, because there had been hints that they suspected I was just being too fussy or maybe a cable-hypochondriac.

One thing he did was get on my computer and go to a website (http://192.168.100.1/RgSignal.asp) that measures signal data at my Motorola modem. As I write, that page gives me this info:

Downstream:
Signal to noise ratio: 38.2 dB
Power level: -7.2 dBmV (I think the tech said this should be around -6.5 dBmV) (it has since dropped to -6.7)
Upstream:
Power: 45.0 dBmV

Needless Wire Replacement

The wire guy was scheduled to come on Monday the 15th to needlessly replace the cable from house to pole. I told my tech that I was going to call TWC customer service when I saw the first crash after, say, 6 PM on Monday.

I wasn't around on Monday when the wire guy came, but I knew he'd been here because he left a coil of old wire and two-foot length of PVC-like pipe lying out in my backyard. He also had tried to see over my back wall by climbing ON a bougainvillea! That was no problem for me, since I'm trying to get rid of them anyway, but who in the world thinks a bougainvillea makes a good climbing tree? To explain more clearly, my pole is behind my back wall and is most easily accessed by coming through the abandoned property behind me rather than going over my wall.

Next Crash

The next modem crash came on Tuesday, less than 24 hours after the wire replacement. I called TWC customer service immediately. This rep was going to simply repeat the process and send out yet another tech. The reports from both of the previous techs had described my problem as simply "intermittent." Neither reported that they had actually witnessed the modem crashing while they were here. These incomplete reports get interpreted to suggest that the customer is a bit of a whiner. I said no, I knew that when I had the same unfixed problem repeating itself over this short time period with multiple tech visits, that I was eligible for more attentive service. This is always where TWC customer service puts you on hold while they talk to a supervisor to find out if they can just give you the undercoating for free and still take $500 off the sticker price.

When Mr. TWC Customer Service Rep came back on line we were both briefly joyous to learn that the supervisor had said yes, and he could upgrade my concerns to "Customer Advocacy." Oh, customer advocacy. I silently groaned when I heard that. I've been there before, but I'd forgotten that's where you end up when you ask to have your problem upgraded. The trouble with customer advocacy is that they answer their phones only from 8 to 4, Monday through Friday, while regular customer service is available 24 hours a day. Also, the people in customer advocacy are probably great at giving you big, fuzzy sweater, bear hugs; but on the technical side they aren't any sharper than the regular customer service reps. Nonetheless, I accept the punishment, since I had asked for it.

The next day I got a call from a TWC tech in response to an email he'd gotten from customer advocacy. I had been blessedly spared a warm & fuzzy chat with customer advocacy. This tech said he'd been trying to ping my computer and wanted to know if I had an Apple AirPort router. I do. He said he was unable to get through my firewall and he really needed to be able to ping my computer to do his diagnosis. I told him my computer was simply turned off. This seemed to surprise him, having not considered that wild ass possibility.

Probation

He told me he was going to put my modem on probation. Yay! That would mean they would learn that I was right, they were wrong, and they'd get something fixed. He said he wanted me to continue to use my computer wirelessly for several days, and then they would call me and ask me to hook into the modem by wire and then work that way for a few days. I didn't look forward to that, and I suspected they were trying to blame it on my AirPort, which I thought was totally ridiculous.

It's been a week and I think the problem is fixed. The proof came last night. One of the problems I've had was uploading large files (like those audio recordings from city meetings) via GMail. GMail's upload process seems to be absurdly sensitive to line noise. Some of those big uploads in the last few weeks have taken me a dozen or more retries before they would go through. But last night's two big MP3 files both uploaded successfully on the first try.

The Outcome

So I'm penciling this into the "fixed" category. The tech has never called me back to ask me to stop using wireless, and I don't expect him to. Maybe customer advocacy will call and sit down with me over a pot of peppermint tea.

That's not the end of the story, though. Yesterday, in the postal mail, I got an envelope that was trying to make itself look like real mail. Pale green, non-business envelope, a real 44¢ stamp, and addressed using one of those computer fonts that's supposed to look like handwriting. The return address is on Cook Street in Palm Desert, but the postal cancellation is Dallas, Texas. Oops. Inside is a Hallmark greeting card that says, on the front, "Sorry we let you down." Well, I haven't dumped a boyfriend in a long time, so my next ridiculous hope was that this was coming from Hartford Insurance, which I recently dropped because they wanted to jack up my auto insurance rate by 20% to cover their lousy Wall Street investments. But of course, being an insurance company means never having to say you're sorry.

Inside is a sweet message from the sunshine of my heart, Time Warner.

[sans serif:] Keeping everything running smoothly for you is our top priority.

[now fake handwriting:]Please accept our sincere apology for your recent service issue. Call us right away if there's anything else we can do for you.

Your friends at Time Warner, San Diego Division [phone number]

P.S. Please visit www.TwcSD.com/Service to tell us about your experience.

There are no X's or O's, so I question how deeply they really feel about this. They need to update their apology card program, though, since the company has been spun off from Time Warner and is now called Time Warner Cable.

Naturally I went to www.TwcSD.com/Service because obviously I've got feedback for them. Guess what? It's broken:

Time Warner Cable fail

But wait, that's not all. The apology card included a couple of little slips of cardboard. I hoped they would be gift cards to a garden shop ("Sorry about that bougainvillea!"). But no, they are coupons for free movies-on-demand! The really cool thing about this is that I don't subscribe to the TWC service that allows me to watch movies-on-demand. The cards say to go to channel 1000, but my channels only go up to 99. And you know who I think should know that without me reminding them? Time Warner Cable.

Anyway, the coupons don't have my name or account number on them, so I think I can give them away. If you are a Ron's Log reader and a customer of Time Warner Cable, San Diego division and have access to movies-on-demand, let me know and I'll give you one or both of these. Requests will be judged on spelling and grammar (as always) plus your faithfulness as a Ron's Log reader. Or, if you're the right TWC tech, you can just come by and pick 'em up.

permalink | June 23, 2009 at 09:55 AM | Comments (5)